From the first version of Facebook Visual Kit in 2009 we provided support to our users. In those 3 years Facebook API has passed through lots of changes which resulted in lots of official documentation and outdated articles which are now in top 10 on Google, especially for Facebook Development on .NET. Through giving technical support to hundreds of our users we have gained insightful knowledge in resolving problems with Facebook applications, Facebook Connect and Facebook Pages. As a result our users say that our support is the best part of our product.

Free email support

Free email support is available for all license owners of Facebook Visual Kit inside 12 months from purchase. Free support covers issues with Facebook Visual Kit and connection and authorization issues with Facebook C# SDK. Support is available 7 days a week with maximum response time of 24 hours. In most cases response time is bellow an hour. Since most the issues are configuration problems, to solve your problem as quickly as possible press send the following on our support email:

1. Description of the issue and a way how to reproduce it
2. Screenshot from Facebook Developer application
3. Web.config file
4. ASPX and code behind of problematic page
5. Screenshot of an error

Paid Support and Consulting

In case your project is a matter of urgency and you are in a hurry, you just don’t want to waste precious work hours on little details, or you simply want to be better informed about Facebook Development, we offer consulting services over Skype, Go2Meeting, TeamViewer and other similar software. By working remotely on your computer we can solve issues faster and give you suggestion about correct configuration and coding. Also we can keep you more informed about features from Facebook Visual Kit and other matters connected with Facebook development.